Email marketing is right on top this year as well, featuring extravagantly high ROI of $44 on $1 investment. But with more companies using this medium poses unique concerns for the future. That would be truer when these concerned are combined with hi-tech alternative giving new and smarter ways to reach out to the audience.
This post features top challenges email marketing is going to experience as we move towards the end of this year. Weíve also recommended some ways to help you tackle those issues so that you may keep getting high returns on your email marketing activities.
Top Email Marketing Challenges
Over 59% of businesses see email marketing as the best source of revenue generation for their brand. In the years to come, this dependency on email marketing is only going to increase. Thatís due to the distrust in social media which continues to grow. Plus, there is a growing need from the customer end of authentic connection.
That indicates email optimization efforts Ė more focused and personalized Ė because it is going to be crucial to keep succeeding and getting higher revenues from an email marketing strategy.
Challenge #1: Understanding Your Consumer
If you have in-depth and personal information about your audience, you can fine-tune your email marketing campaigns pretty easily. Moreover, if youíre able to bring relevance, be more specific about their needs, and find tangible ways for them, it will help your emails, as well as your business, stand out among other ordinary campaigns that subscribers wouldnít want.
So, discover the needs of your audience through
a) Segmented campaigns
b) Personalized Emails
Segmentation is a marketing concept where we break our audience into smaller groups so that we can provide more relevant products. By implementing this strategy to your email marketing campaign, youíll be able to offer relevant content to each individual based on some specific features:
There are several different ways of segmentation, including:
- Demographics: based on age, gender, etc.
- Survey responses
- Geographic location
- History of purchases
- The current position in the sales funnel
- Website behavior
Most brands are not using segmented emails at all. To be precise, more than 20% of marketers donít use this technique. Then there are some brands that donít use it to its fullest potential.
Personalize your messages to improve the conversion rate
Personalization is perhaps the best and the only way to retain your place customersí inbox and convert them. Personalized emails help in creating a real B2C relationship between your brand and your audience. This is the reason why they can increase your email open rate by 26%.
How can you personalize your emails?
- By adding recipients name in the subject line
- By sending them your wishes (accompanied by a little present) on their birthday or anniversary
- Recommend products based on their past purchases (or engagement)
How much you can personalize depends upon how much you know about your audience. By that, we mean, how good your segmentation is.
If you have a database full of each customerís specifics youíll have the liberty to test different personalization techniques and choose the best one. In response, youíll see increased loyalty from customerís end that always accounts for more revenue over time.
Challenge #2: Retaining Existing Customers vs Targeting New Ones
According to Campaign Monitorís study, 20% of your customers give you 80% of your sales. This is the reason why marketers value current customers and they want to keep them happy all the time.
Your email marketing campaign should also focus on these existing customers rather than just targeting leads. If they leave, youíll be facing a bigger challenge of getting them back.
You can send targeted emails based on the length of time they have spent with your company, and move them through the funnel for better engagement and more sales.
This email message has everything that we mentioned earlier. This type of message lures customers to believe theyíll get more of such inspiring emails in the future, plus theyíll receive exciting coupons to spend right away.
Another important way to interact with customers is by rewarding them on something they did to show theyíre loyal to your brand. Like buying often, referring people to your website, giving honest feedback for improvement, etc.
Your emails should deliver a message that you value their loyalty and offer a small gift to continue their engagement with your brand.
EmailMonday shares some helpful tactics to boost customer loyalty through email marketing.
- Redemption reminders related to the coupons or vouchers you shared with them previously.
- Early access or exclusive deals to motivate them to claim the offer.
- Thank-you message from CEO, Marketing or Sales Manager
- Give special status (gold, platinum or diamond) to top 5 recurring customers and offer them with perks (free shipping, extended ordering time, etc.)
Challenge #3: Increasing ROI From Email Campaign
Itís true, email campaigns render steep-high ROI. With more and more competitors in the run, the challenge becomes harder. So, instead of waiting for that moment you should focus on extracting more returns from your campaigns. Think about these simple yet vital techniques:
Depending upon the funnel, your automation starts from any point. For example; when a customer clicks on the website link; when he signs up for your mailing list; or when he purchases your product. These are pretty simple automation that can be done using smart tools, like Zappier.
41% of digital marketers understand that automation increases ROI. There are more who believe automation brings many other benefits, yet they donít actually do it with their campaigns.
Automation will become more important as the competition grows. Then there will be a need to send instant messages upon the userís particular action, to ensure he gets the message before leaving your site.
With automation, you can
- Save an ample amount of time,
- Retain existing customers,
- Increase lead generation
- Make your email strategy more effective.
Email Campaign Testing
It goes hand-in-hand with email automation. Testing lets you determine which emails resonate with your target prospects. You donít have to send emails to gauge customerís responses, so itís quite effective you got your answer beforehand, isnít it?
But still, almost 50% of the marketers admit they almost never try this stuff. By testing your email campaigns, you have a fair idea of where your campaign is moving. You can always test experimental ideas, and make small changes to make your emails hyper-targeted to particular segments.†
Again, this practice saves time and money and streamlines your email campaign to get specific outcomes and get the maximum possible return.
Finally: Stick to Basics for Email Marketing Success
Make the most of new trends, like Chatbots, AI, Live Video Streaming, and others for a successful email marketing strategy, but before that, make sure all basics are intact.
Technology cannot replace the authentic connection between you and your customers. And, for an authentic connection, you need to stay on alert, making sure youíre giving them what they want and need.
A simple thoughtful email marketing would give much better results compared to the scattered and technology-driven approach since it misses out important aspects like lead-generation and customer retention.
No matter how technically sound your emails are, if theyíre disconnected and irrelevant to the customer, theyíll be of no use.
In short, you need to stay true to the fundamentals of email marketing to:
- Strengthen your relationship with potential as well as existing customers, and
- Keep your marketing strategy focused on one point.